NCBA Group BPM Specialist Jobs in Kenya
Job Purpose Statement
This role will be responsible for systems support on IBPS, NOBS, NLS systems, and Credit Quest.
The preferred candidate will also act as a business analyst for IBPS, NLS, NOBS and Credit
Quest Systems delivery and a relationship manager to the Related System users and ensuring
Service Level agreements of uptime and performance are attained and maintained at all
times.
This includes support for projects and changes carried out on any of these applications In collaboration with external vendors, system experts and information security experts the Branch Applications Specialist will schedule and direct activities to resolve IBPS, NLS, NOBS, Credit Quest software and service problems in a timely and accurate fashion according to agreed SLA.
Key Accountabilities (Duties and Responsibilities)
Application Development
Support the product ideation process, development lifecycle, and go to market efforts of proposals selected to move forward within the development lifecycle
Manage specific application quality assurance and help desk activities including the tracking of bug reports, change requests and ensuring their timely resolution
Incident / Problem Management
Resolve any incidents causing interruption of service in the quickest and most effective way possible according to defined SLA’s.
Change Management
Evaluate and plan for changes to managed application system and ensure established change management procedures and ensuring the quality and continuity of the service at all times
Analyze and understand the existing (As-Is) systems and processes within the Treasury application suite to assist with the impact assessment of any new solutions or system changes / problems
Configuration Management
Controlling all elements of Core Systems infrastructure configuration with a sufficient level of detail and managing this information using the configuration database (CMDB).
Business Continuity Management
Flag areas having inadequate DR, work with IT Infrastructure and Manager Core Systems towards mitigating actions where applicable to enable business operations if BAU fails (specific to IT Core Systems). Test and Document Disaster Recovery Procedures
Ideal Job Specifications
Undergraduate degree in Computer Science /Information
Minimum 5 years working experience in a busy IT or Project Office environment within a financial institution.
Ideal Job Specifications
Understanding and experience in supporting IBPS, NLS Systems and Credit Quest operations.
Extensive experience in Business Analysis or Systems Analysis.
Hands on Experience on Web Application Management on Jboss
Good working knowledge on IBPS, NLS Systems and Credit Quest operations.
Hands on experience with Project Management tools, systems design and analysis.
Proven knowledge of banking operations, operations in business units and business impact
analysis.
How to Apply
For more information and job application details, see; NCBA Group BPM Specialist Jobs in Kenya
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