Fairmont Mount Kenya Safari Club Director of Hotel Operations Jobs
About Our Hotel
The iconic Fairmont Mount Kenya Safari Club is a luxury 5-star resort located in the Mount Kenya Wildlife Conservancy in Nanyuki, Kenya. The hotel is rooted in history and has evolved from the vision of its founding members in the early 1930’s as a hunting ground to a beautiful story today as a hotel within a conservancy. The organization plays a crucial role in its host community through conservation and sustainability initiatives.
As part of the conservation work, the property has a goal to rehabilitate and release the antelope species called the “Mountain Bongo’s” who were heading towards extinction and hence continues to make historic strides for future generations.
Nestled in the lush foothills of Mount Kenya, it is strategically located on the Equator offering 100 luxury rooms and villas. The hotel features a prestigious main structure that reflects the 1950’s colonial architectural design with a luxury country club feel, complemented by independent quaint cottages, including William Holden’s original cottage which offers breathtaking views of the mountain.
The hotel guests can indulge in an array of exciting outdoor activities including animal orphanage visits, destination dining, bongo tracking, horse riding in the forest/conservancy, phenomenal breakfasts at the slopes of Mount Kenya, and open fire dinner concepts at the foothills of the Mountain. Moreover, the F&B offerings include an all-day dining restaurant, a fine dining grill restaurant, a bar, and banquets/wedding destinations.
Job Description
Reporting to the General Manager, below are some of the key responsibilities and essential roles for this position
Support the General Manager in the overall management and the strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence
Oversee the operations functions and departments of the hotel, work closely with sectional leaders to ensure efficient and profitable operations of each section
Lead and support all operational departments in the achievement of their financial and operational targets
Drive a positive work culture, set clear expectations as well as review and communicate all policies and procedures for implementation affecting the operations section
Actively be involved in the recruitment process of leadership positions within the operating departments, ensure solid onboarding process are effected for retention of staff
Work closely with operational leaders to actively prepare Annual Operations Plan in order to achieve the profit objectives, take lead in yield management
Actively engage leaders in operational departments to ensure accurate and timely reporting of the monthly financial plans for the Rooms Division, Housekeeping/Laundry, F&B Service, and Culinary sections.
Ensure the consistent implementation and delivery of the Fairmont Service Culture and Standards.
Handle all guest concerns and feedback to ensure effective follow up and positive guest satisfaction as the end goal
Assist in the preparation, presentation and subsequent achievement of the hotel’s Annual Operating Budget, and Capital Expenditure Budget.
Ensure the smooth operation and co-ordination of the hotel through their respective leaders (Rooms Division, Housekeeping, Food & Beverage, Health Club and Culinary).
Work closely with section leaders to engage them in manning plans to ensure productivity levels are managed throughout the various business seasons
Take on a strategic role in the Hotels Business Continuity, Emergency, Safety and Crisis Management Plans
Function as key member of the Hotel Executive Committee and Leadership Team
Ensure full compliance of the Hotels operating controls
Qualifications
Minimum five (5) years in a previous luxury / upscale hotel experience in a related field, Minimum two (2) years as Director of Operations or Hotel Manager or General Manager for a Small/Boutique luxury remote hotel)
Must be flexible with the ability to sustain a high level of productivity and efficiency at all times.
Display strong analytical, organizational, conflict management, people and administrative skills.
Ability to be responsive to changes and offer leadership in those changes
Extensive Operations management experience in F&B/ Rooms, General Management.
Proven positive track record to coordinate multiple departments and to achieve goals
Clear working knowledge of Hotel Financials, budget, planning and its implementation
Exceptional interpersonal and guest relations skills, takes a hands on approach
Proven team-leader with outstanding motivational skills and coaching ability and has ability to maintain positive work culture
How to Apply
For more information and job application details, see; Fairmont Mount Kenya Safari Club Director of Hotel Operations Jobs
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