What do you think about chatbots? Will they enhance customer experience and make our lives easy ?

I think the chatbots ive encountered are a good way for sites to filter out some FAQ before pulling an actual person in to talk to me

I dont think chatbots will ever be a perfect replacement for a living person, bc if im asking the bot something, its a custom question i couldnt easily find on the site itself

And a bot isnt gonna be equipped to handle that no matter how good it is